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AI Automation / HealthcareProductLive

Samvaad AI – Healthcare Voice & WhatsApp Automation

Hospitals / Multi-Location Healthcare Providers

Web AppDashboardSaaS

Impact at a glance

~1–1.5s voice round-trip

Multi-tenant, scales across hospitals

End-to-end: call → payment → video consult

Overview

A multi-tenant AI platform that runs a hospital's patient calls, WhatsApp conversations, payments, and video consults end-to-end — with zero manual follow-up.

Client results

  • Zero manual follow-up from first contact to consult
  • Payment-to-video-link delivery fully automated
  • Full operational visibility via analytics and fault detection

Who this is for

  • Hospitals and multi-location healthcare providers
  • Healthcare platforms needing automated patient intake
  • Teams replacing manual front-desk booking workflows

The problem

  • Hospital front desks buried in repetitive booking, rescheduling, and prescription-lookup calls
  • No automated path from a patient's first call to actually seeing a doctor on video
  • Manual payment reconciliation before a consult could be confirmed
  • No single system that scales cleanly across multiple hospitals with isolated data

What we built

  • A real-time voice calling agent (Exotel + Sarvam STT/TTS + LLM core) handling booking, rescheduling, cancellation, prescription lookup, emergency-mode locking, and human handoff in a ~1–1.5s round trip
  • A WhatsApp AI agent for conversational booking, appointment and prescription queries, and automated reminders, pulling patient and appointment history before every reply
  • A tele-caller-to-payment-to-meeting flow: a human or AI tele-caller gathers information, payment is captured through a gateway, and an auto-generated video meeting link is delivered on WhatsApp the instant the webhook confirms
  • A role-based panel hierarchy — Super Admin over all hospitals, scaling down to per-hospital Admin and Doctor panels

Key features

Integrated payment system with webhook-triggered automation and no manual reconciliationDoctor-patient video consultation via auto-generated meeting links delivered on WhatsAppRole-based login (Super Admin, Admin, Doctor) scoped per hospitalIn-app and email notifications for reminders, missed calls, and payment confirmationsAI chatbot for staff to pull patient history, appointment status, or call summaries in plain languageAutomatic fault detection for failed calls, stuck payment webhooks, and booking anomaliesAnalytics dashboard for call volume, booking conversion, no-show rates, and revenue per hospital

Screenshots

Samvaad AI – Healthcare Voice & WhatsApp Automation — screenshot 1

Tech stack

ExotelSarvam STT/TTSWhatsApp Business APILLM IntegrationMulti-Tenant ArchitecturePayment Gateway IntegrationVideo ConsultationRole-Based Access Control

Our role

  • 1.End-to-end platform architecture and delivery as Lead AI & Full-Stack Engineer
  • 2.Voice agent pipeline: telephony, speech, and LLM integration
  • 3.Multi-tenant panel hierarchy and payment-to-video automation

Why clients choose this

Demonstrates UniDev's ability to build production multi-tenant AI systems that tie together telephony, messaging, payments, and video into one automated patient journey — not just a chatbot bolted onto a booking form.

Next step

Running a healthcare or multi-location business drowning in manual booking calls? Let's talk about what Samvaad AI-style automation could look like for you.

Book a callView live project

Tell us about your timeline and stack—we'll reply with a clear path to launch.

Samvaad AI – Healthcare Voice & WhatsApp Automation | UniDev