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AI Automation / Customer Support
AI Calling & Conversational Chatbot System
Client: Businesses / Service Providers
Overview
An AI-powered calling and chat automation system designed to handle customer interactions, reduce human workload, and improve response efficiency.
Key Features
AI voice calling automationConversational chat supportIntent detection and smart responsesAdmin dashboard for call and chat analytics
What Was The Problem
- •High volume of repetitive customer queries
- •Manual calling and support processes
- •Delayed response times
- •High operational costs for support teams
What We Built
- •AI-powered voice calling agent for inbound + outbound calls
- •Conversational chat automation for customer support
- •Intent-based resolution system for common queries
- •Admin dashboard for monitoring, analytics, and control
Result Outcome
- Reduced customer support workload
- Faster response times
- Lower operational costs
- Scalable customer engagement system
Business Impact
- Reduced customer support workload
- Faster response times
- Lower operational costs
- Scalable customer engagement system
Tech Stack
Node.jsAI/LLM FrameworksSpeech APIsReact
Why Clients Choose This
Highlights Unidev’s strength in delivering AI-driven automation solutions with immediate operational value.